About the programme
The Youth Employability Programme is free training from the World Sustainable Hospitality Alliance, Accenture and Springpod. Learn how hotels work, build your workplace communication and life skills, and try real hotel jobs, all online and at your own pace. Complete the online programme for the opportunity to apply for hands-on training in a hotel.
Who it’s for
18 years or over
Living in India
Minimum education: completed Class 10
Not currently in regular education
Three modules, plus a series of real Simulations. Start with Introduction to Hospitality, then build your life skills and workplace communication with each new module.
Find out how hotels work and what the jobs are really like, from housekeeping to the kitchen. Then earn your first certificate.
Opens 18 November
Opens 18 November
Spend a shift in a real hotel role: Executive Sous Chef at art’otel, or Shift Engineer or Housekeeping Supervisor at Marriott. More coming soon. Optional, no code needed and each one earns its own certificate.
Get confident speaking English at work. Practise real conversations with guests and colleagues: greet people, offer help, give directions and take phone calls with confidence.
Opens 26 November
Opens 26 November and 1 December
Manage money, work with others, handle conflict and get interview-ready. 28 short modules, in two releases: 26 November and 1 December.
The online programme is the first part of the wider Youth Employability Programme. Finish it, and you’ll have the opportunity to apply for the next stage: hands-on training in a hotel. Online learning and practical training together take about three months.
Build your hospitality skills, life skills and workplace English on your phone, for free. This is the first stage of the training, now delivered online. Try a job simulation to see what a hotel job is really like.
Spend your training in one department: maintenance, housekeeping or culinary. Practical training is planned to start from 15 January, and the start date may vary by hotel.
Finish your training and take your next step towards a job in hospitality.
You receive money to support you during your practical training.
Start online, show what you can do then learn on the job in a hotel.
Try different roles in the job simulations first, then pick the department you want to train in.
Earn certificates to show hotels and add to your CV: one for Introduction to Hospitality, one for the full programme, and one for each simulation.
Online learning, then practical training then a potential job placement. You’ll know what comes next at every step.
How you unlock practical training: complete the online programme and earn your certificate, then apply.
Register your interestPlease note: places depend on availability and aren’t guaranteed. Accommodation and transport aren’t included.
Here’s how you move through the programme, and when each part opens. All times are IST.
5 November
Register your interest today.
Launch day · 18 November
18 November
Access opens at 9am IST on 18 November.
18 November
Learn how hotels work, from the front desk to the kitchen.
From 18 November
Spend a shift in a real hotel role. No code needed. Do as many as you like.
You earn: a certificate for each Simulation
26 November
Workplace Communication and the first Life Skills modules.
1 December
The last Life Skills modules open.
Final certificate
Youth Employability Programme
15 January
A minimum of 2 months of hands-on training in maintenance, housekeeping or culinary. Stipend provided.
Next
Take your skills and certificates into a career in hospitality.
Every learner starts here. Short chapters, packed with activities, videos and real examples from hotels. You learn by doing, not just reading.
A hotel is much more than somewhere to sleep. Find out what hotels offer, how budget, mid-range and luxury hotels differ and how teams work together to look after guests.
Meet the teams that guests see (front office, housekeeping, restaurants and bars, shops, and conferences and events) and the teams they don’t, like the kitchen and maintenance. See how each one keeps the hotel running.
Learn the nine steps of service, from the first welcome to a warm goodbye, and what a good guest experience looks like.
Practise listening, solving problems and helping guests, using real situations from hotels.
Follow a typical day in a hotel and see how it all fits together.
By the end, you’ll know how hotels work, speak the language of the industry and have a clearer idea of which role could suit you.
Progress saves as you go
Pick up where you left off
Each module takes
20 to 65 minutes
Introduction to Hospitality is online, free and made for your phone. Dip in for a few minutes or settle in for longer. Your progress saves as you go, so you can pick up where you left off.
Short videos show you real hotel teams at work.
Quick activities let you test what you’ve learnt and get instant feedback. If you get stuck, you’ll get a hint to help you move on.
Spot the hotel words you don’t know yet, like concierge, and learn what they mean.
Complete Introduction to Hospitality and you earn your first certificate. It shows you’ve learnt how hotels work and that you’re serious about a career in hospitality. Download it from your profile, then add it to your CV.
It’s the first step towards the Youth Employability Programme certificate. You earn that one when you reach 100% across all three modules: Introduction to Hospitality, Workplace Communication and Life Skills.
Each one earns its own certificate, and you can start any time from 18 November.
Start Introduction to Hospitality on 18 November. It’s free, and you’ll earn your first certificate when you finish.
Register your interestOpens 18 November at 9am IST. Register your interest now and we’ll email you when it’s live. Workplace Communication and Life Skills follow on 26 November and 1 December.
